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You can find support for Auth0 FGA several ways, depending on your subscription level.

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Community Support

Support for the Auth0 FGA free trial is provided in the Auth0 Fine-Grained Authorization (FGA) section of the Auth0 Community.

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Enterprise Customer Support

Support for Auth0 FGA enterprise subscribers is provided at Auth0 Support. The name of an Auth0 tenant is mandatory when submitting a support request. Customers that do not have an Auth0 enterprise subscription are provided with a tenant when the service is provisioned. When submitting support tickets for Auth0 FGA, please include the following:
  • The Account ID for your Auth0 FGA Account.
  • The Store ID where you are experience the issue.
  • The Auth0 FGA Authorization Model.
Read more about Auth0’s support plans, including priority levels, response times and support hours.

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Operational Status

You can check the system health in the Auth0 FGA status page.