Okta FGA support channels
You can find support for Okta FGA several ways, depending on your subscription level.
Community Support
Support for the Okta FGA free trial is provided in the Okta Fine Grained Authorization section of the Auth0 Community.
Enterprise Customer Support
Support for Okta FGA enterprise subscribers is provided at Auth0 Support.
The name of an Auth0 tenant is mandatory when submitting a support request. Customers that do not have an Auth0 enterprise subscription are provided with a tenant when the service is provisioned.
When submitting support tickets for Okta FGA, please include the following:
- The Account ID for your Okta FGA Account.
- The Store ID where you are experience the issue.
- The Okta FGA Authorization Model.
Read more about Okta's support plans, including priority levels, response times and support hours.
Operational Status
You can check the system health in the Okta FGA status page.